Course Policies & Terms

1. Course Withdrawal & Transfer

• An administrative fee of S$54.50 (inclusive of 9% GST) shall be levied for each request to withdraw from, reschedule, or transfer to another course.
• This fee is not payable via SkillsFuture Credits.
• Requests must be submitted in writing via email prior to course commencement. Requests received after commencement will be subject to management’s discretion and approval.
• Refunds, where approved, shall be based on the net course fee received, less administrative charges, payment processing fees, consumed materials, and other nonrefundable costs.
• Refunds will be processed to the original mode of payment or in accordance with the relevant platform’s requirements. Payments made via SkillsFuture Credit, PSEA, subsidies, or grants are subject to the applicable government or platform approval process and may not be refunded in cash.
• Approved refunds will be processed within 14 working days upon receipt of all required documentation and management approval.
  
  

No refunds shall be granted for:

• Nonattendance or noshows;
• Requests submitted after course completion;
• Inability to complete the course due to personal reasons without valid supporting documents;
• Situations where course slots, materials, trainers, or venue resources have already been committed, unless otherwise approved by management.
  
  

2. Waiver of Administrative Fee

Waiver requests may be considered under exceptional circumstances, including:

• Medical grounds (with supporting medical certificate);
• Compassionate grounds (bereavement, critical illness of an immediate family member, urgent caregiving responsibilities);
• National Service reservist obligations (with SAF100 or official documentation).

Approval of any waiver is not guaranteed and shall be determined at the sole discretion of management.

3. Attendance & Assessment

• A minimum of 75% attendance is required for course completion or certification, where applicable.
• Aesthetics International Academy (AES) reserves the right to schedule assessments, practical evaluations, or project submissions.
• Requests to reschedule assessments will only be considered under medical or compassionate grounds with valid supporting documents.
• Assessment results are final and not subject to regrading.
• Course materials, exercises, assignments, and assessment submissions will not be returned after submission.
  
  

4. Reassessment

• Participants who do not pass the assessment may be eligible for reassessment, subject to trainer approval.
• A reassessment fee of S$87.20 (inclusive of 9% GST) shall apply per attempt.
• Reassessments must be completed within the stipulated timeline provided by Beauty Academy.
• Failure to complete or pass the reassessment within the given timeframe may result in ineligibility for certification or progression.
• No refunds shall be provided in the event of assessment failure.
  
  

5. Substitution (Corporate Bookings Only)

• Substitutions are permitted only for corporate or group bookings.
• Requests must be submitted via email at least four (4) calendar days prior to course commencement and are subject to management approval.
  
  

6. Photography & Videography

Photography and videography may be conducted during courses, workshops, and events organised by Aesthetics International Academy (AES). Images and recordings may be utilised for:

• Marketing materials;
• Social media platforms;
• Website content;
• Promotional campaigns.

Participants who do not wish to appear in such media must notify Aesthetics International Academy (AES) in writing prior to the commencement of the course or event.

7. Amendments

Aesthetics International Academy (AES) reserves the right to amend, modify, or update these policies at any time without prior notice. All amendments shall take immediate effect upon publication on the official website.